KUMAGAH CELESTINE AMA

Managed front desk operations and compliance processes for free zone enterprises, ensuring regulatory adherence and enhancing operational efficiency for the Ghana Free Zones Authority.

• Developed a GIS-based map link to geolocate Free Zone Enterprises, significantly streamlining commuting for compliance officers and improving field efficiency.
• Processed and verified numerous applications and invoices from free zone enterprises, ensuring accuracy and compliance with exemption regulations.
• Assisted in the timely preparation and submission of comprehensive monthly and quarterly compliance reports, contributing to informed decision-making by managers and directors.
• Provided ethical guidance and proactive support to Free Zone enterprises, ensuring consistent adherence to evolving regulatory requirements and fostering a compliant business environment.
• Managed front desk operations, courteously answering calls, guiding guests, issuing badges, and resolving client complaints to maintain high service standards and positive stakeholder relations.

Executed comprehensive meal planning and food preparation for an exchange program, ensuring dietary needs were met while upholding strict food safety and kitchen organization standards.

• Designed and implemented tailored meal plans for diverse family preferences, dietary needs, and seasonal availability, enhancing participant satisfaction.
• Managed end-to-end grocery procurement, selecting fresh ingredients and optimizing purchasing based on menu plans to ensure quality and cost efficiency.
• Prepared a variety of meals following recipes with precision, applying proper cooking techniques and adhering to specific cooking times to maintain high culinary standards.
• Successfully adapted recipes to accommodate various dietary restrictions, including allergies and intolerances, ensuring safe and inclusive dining experiences for all participants.
• Maintained an organized and sanitized kitchen workspace, strictly adhering to food safety guidelines for handling, storage, and cooking to ensure health and safety compliance.

Supported kitchen operations and food preparation at Volta Serene Hotel, focusing on quality control, efficiency, and adherence to food safety standards.

• Executed precise food preparation tasks, including weighing, measuring, and mixing ingredients, contributing to consistent dish quality and presentation.
• Assisted in maintaining optimal kitchen flow and organization, ensuring timely meal preparation and efficient workflow for the culinary team.
• Provided support and guidance to kitchen staff, fostering a collaborative environment and contributing to overall team productivity.
• Ensured strict adherence to food safety and quality standards throughout the preparation and serving processes, maintaining high hygiene and culinary integrity.
• Contributed to positive guest experiences by ensuring meals consistently met taste and presentation expectations, reflecting the hotel's quality standards.